Privacy & Data Protection
Privacy Policy
Effective Date: 1 October 2021
Introduction
Welcome to Magnesium Café (Pty) Ltd.
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect and store your personal information when you visit www.magnesiumcafe.com, purchase our products or contact us.
By using our website, you agree to the collection and use of information as described in this Privacy Policy together with our Terms & Conditions.
Definitions
- Service – The Magnesium Café website.
- Personal Information – Information relating to an identifiable individual.
- Usage Data – Information collected automatically while using our website.
- Cookies – Small files stored on your device.
- Data Controller – Magnesium Café (Pty) Ltd.
- Service Providers – Trusted third parties assisting us.
- User – Anyone visiting or using our website.
Information We Collect
Personal Information
Depending on how you interact with Magnesium Café, we may collect:
- First and last name
- Email address
- Telephone number
- Physical address
- Province, city and postal code
- Information submitted through our enquiry forms
Website Usage
When you browse our website we may automatically collect technical information including your IP address, browser type, pages visited, time spent on our website and device information.
Cookies
We use cookies to improve your browsing experience and understand how visitors use our website. You can disable cookies in your browser at any time, although certain features may not function correctly.
How We Use Your Information
Your information may be used to:
- Process enquiries and orders.
- Provide customer support.
- Improve our products and services.
- Maintain website security.
- Send important updates relating to your enquiry or purchase.
- Send promotional communications where you have given consent.
- Comply with legal obligations.
Retention of Information
We retain Personal Information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations and resolve disputes where required.
Disclosure of Information
We may disclose Personal Information where required by law, to trusted service providers who assist in operating our business, during business transfers or where necessary to protect our legal rights.
International Processing
Some trusted technology providers we use may process information outside South Africa. Where this occurs, we take reasonable steps to ensure your Personal Information remains protected in accordance with the Protection of Personal Information Act (POPIA).
Security
We use appropriate technical and organisational measures to protect your Personal Information. While no online system can guarantee complete security, we continuously work to safeguard the information entrusted to us.
Sale of Personal Information
Magnesium Café does not sell, rent or trade your Personal Information to any third party.
Your Rights Under POPIA
As a South African company, we comply with the Protection of Personal Information Act (POPIA). You have the right to:
- Access your Personal Information.
- Correct inaccurate information.
- Request deletion of your information.
- Object to certain processing activities.
- Request restriction of processing.
- Receive a copy of your Personal Information.
- Withdraw consent where applicable.
To exercise these rights, please contact us at support@magnesiumcafe.com.
Third-Party Services
We may use trusted third-party providers for website hosting, analytics, payment processing and customer communications. These providers only access Personal Information where necessary to perform services on our behalf.
Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect Personal Information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Any revisions will be published on this page together with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at magnesiummatters@magnesiumcafe.com.